Documents, answers
and after-sales.
Four ways to reach a person, the files buyers usually ask for, and what happens if something arrives wrong. Nothing on this page is routed through a ticket robot.
Pick your channel.
WhatsApp is fastest during Chinese working hours. Email is best for drawings and specifications, because we can attach a marked-up reply.
Quick questions, order status, production photos. Usually answered within a couple of hours, Monday to Saturday.
Open chat →Drawings, spec sheets, purchase orders. Attachments up to 25 MB; for larger files we will send an upload link.
easongchan@gmail.com →YouTube
Production line videos, assembly clips and installation guides you can forward to your own customers.
Watch the channel →New products, trade show dates and workshop updates. Good for a quick look at what is currently in production.
Visit the page →Start with
the catalogue.
Twenty pages of what we make — arch stands, garden fence, pet cages and garden tools — each item with its size, material and loading quantity. One file, no sign-up.
Product catalogue 2026
All four lines, sizes and loading quantities — the file we send with every first quote.
Download PDF
Inside
Arch flower stand
Garden fence
Pet cages
Garden tools
Specification sheet, care & installation guide and the certificate pack are not published here — ask once and we send the current revision the same day.
If something
goes wrong.
Claims are rare but they happen. This is the sequence, in writing, so nobody has to argue about it later.
Report
Send photos, carton labels and the quantity affected.
Within 30 days of arrivalAssess
We check against the approved sample and inspection record.
3 working daysResolve
Replacement, credit note or price adjustment on the next order.
Agreed in writingPrevent
The cause goes into the QC checklist for your next batch.
Next production runWarranty terms, claim windows and spare-part policy are set per order and written into the proforma invoice.
Quick answers.
Payment terms, shipping, samples and documents — the four subjects that come up in almost every first email.
Ask something else →30% deposit with the order, 70% against the copy of the bill of lading. Repeat customers can agree payment against documents, and large programmes can run on an L/C at sight.
EXW is the default, collected from our works in Quanzhou. FOB Xiamen is quoted on request — tell us the port and we confirm the local charges in writing before you book. We do not quote DDP unless you have a forwarder we can work with.
Yes. Stock samples ship in 3–5 days at cost plus courier. Custom samples take 7–10 days and the sample fee is credited against your first bulk order.
Every shipment gets an internal inspection record with photos: wire diameter, mesh, coating, weld pull test and loading. Third-party inspection (SGS, BV, TÜV) is welcome — tell us before production starts.
Yes, up to four SKUs per 40HQ without extra handling charges. Mixed containers across product lines (fencing plus racks, for example) are common for importers.
Write to a person,
not a form.
If your question is technical, include the drawing or a photo. You will get an answer from the engineer who would actually run the job.
- Reply time Within 12 working hours
- Languages English · 中文
- Working days Mon–Sat, 08:30–18:00 GMT+8